At Zebaish by Aqsa, we are committed to delivering your orders quickly and safely across Pakistan. Please review our shipping policy before placing an order.

1. Shipping Locations

We currently ship across Pakistan to all serviceable areas through reliable courier partners. Delivery availability depends on the customer’s location and courier coverage.

2. Order Processing Time

• Orders are processed within 1–2 working days after order confirmation
  
  

• Orders placed on Sundays or public holidays are processed on the next working day
  
  

• Cash on Delivery orders may require confirmation via call or message before dispatch
  
  

3. Estimated Delivery Time

• Major cities: 3–5 working days
  
  

• Other cities and towns: 4–7 working days
  
  

• Remote areas: Delivery may take slightly longer depending on courier access
  
  

Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, or other factors beyond our control.

4. Shipping Charges

• Shipping charges (if applicable) are shown at checkout
  
  

• Any promotional free shipping offers are applied automatically
  
  

• Additional charges may apply for remote or hard-to-reach locations, and customers will be informed if required
  
  

5. Order Tracking

Once your order is dispatched:

• You will receive a confirmation message or email with tracking details
  
  

• You can track your order through the courier’s tracking system
  
  

If you do not receive tracking information within 48 hours, please contact our support team.

6. Delays or Unserviceable Areas

• We are not responsible for delays caused by courier companies, weather conditions, or unforeseen circumstances
  
  

• If your address is unserviceable, our team will contact you to arrange an alternative or cancel the order with a refund (for prepaid orders)
  
  

7. Missed or Undelivered Packages

• If delivery fails due to the customer being unavailable, the courier may attempt re-delivery
  
  

• In case of repeated failed attempts, the parcel may be returned to us
  
  

• Re-dispatch may require additional shipping charges
  
  

Please ensure your address and phone number are accurate and reachable.

8. Cash on Delivery (COD)

• Cash on Delivery is available on eligible locations
  
  

• COD orders require confirmation before dispatch
  
  

• Unconfirmed COD orders may be cancelled without notice
  
  

9. International Shipping

We currently do not offer international shipping.

10. Contact Us

For shipping-related questions or delivery issues, contact us at:

Zebaish by Aqsa
Email: zebaishbyaqsa@gmail.com
Phone / WhatsApp: +92 337 2319184
Location: Karachi, Pakistan