At Zebaish by Aqsa, we aim to deliver quality products and a smooth shopping experience. Please read this policy carefully before placing an order.

1. Return Eligibility

A return request will be accepted only if all of the following conditions are met:

• The product received is wrong or defective
  
  

• The request is raised within 3 days of delivery
  
  

• The item is unused, unwashed, and in original condition with tags intact
  
  

• A complete unboxing video is provided, starting from the sealed package and clearly showing the issue
  
  

Returns requested after the return window or without an unboxing video will not be approved.

2. Non-Returnable Items

Returns are not accepted in the following cases:

• Change of mind or product dislike
  
  

• Size or color preference issues
  
  

• Items damaged due to customer handling
  
  

• Products without original tags or packaging
  
  

• Requests made after 3 days of delivery
  
  

• Any claim without a proper unboxing video
  
  

3. Return Request Process

To request a return:

• Contact our support team at zebaishbyaqsa@gmail.com within 3 days of delivery
  
  

• Share your order number, reason for return, and the unboxing video
  
  

• Our team will review the request and respond within 24–48 hours
  
  

If approved, we will guide you regarding the return or next steps.

4. Exchange Policy

Exchanges are allowed only in the following situation:

• The wrong product was delivered
  
  

Conditions for exchange:

• Exchange request must be raised within 3 days of delivery
  
  

• Only one exchange per order is allowed
  
  

• Replacement depends on product availability
  
  

• An unboxing video is mandatory
  
  

No exchange is offered for size issues, color preference, or change of mind.

5. Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be issued to the original payment method
  
  

• Refunds are processed within 8–15 business days after approval
  
  

• For Cash on Delivery orders, refunds will be transferred to the customer’s provided bank account
  
  

Refunds will not be issued if:

• The product shows signs of use or washing
  
  

• Tags or packaging are missing
  
  

• The unboxing video is not provided
  
  

• The return request is rejected after inspection
  
  

Shipping charges, if any, are non-refundable.

6. Order Cancellation

• Orders can be cancelled only before dispatch
  
  

• Once an order is shipped, cancellation is not possible
  
  

• Prepaid orders cancelled before dispatch are refunded within 1–2 working days
  
  

Repeated cancellations may result in order restrictions.

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete:

• Contact us within 24 hours of delivery
  
  

• Provide a clear unboxing video showing the issue
  
  

• Claims without video proof will not be accepted
  
  

8. Contact Us

For return, exchange, or refund-related queries, contact us at:

Zebaish by Aqsa
Email: zebaishbyaqsa@gmail.com
Phone / WhatsApp: +92 337 2319184
Location: Karachi, Pakistan